Question 1

How long will it take to receive my order?

Accepted Answer

We ship all orders using UPS and FedEx Priority Overnight, with an estimated 1–2 day transit time. Signatures are not required. We strongly encourage you to have someone available to receive the perishable package based on the expected delivery date and time. 📦 Shipping ScheduleWe ship Monday through Wednesday only to ensure your seafood arrives fresh and on time.No shipments are made on Thursdays, Fridays, weekends, or holidays.🕐 Order Cut-Off TimesOrders places before 1:00 PM Alaska Time (Mon–Wed) will ship the next business day. Orders placed after 1:00 PM Wednesday through the weekend will ship the following Monday (excluding holidays).Example: Order placed Tuesday before 1:00 PM AKDT → Ships Wednesday → Arrives Thursday or Friday.

Question 2

How to track my order?

Accepted Answer

Once your order ships, we’ll send a tracking number to the email address you provided at checkout. Depending on the carrier, this will be a FedEx or UPS tracking link that allows you to follow your package in real time as it makes its way to your door.As part of our commitment to exceptional service, we also provide a personal touch:✅ When your order is picked up by the carrier, a member of our team will call or text you to confirm it’s on its way.✅ We’ll also reach out once your package is delivered to ensure everything arrived in good condition.If you don’t see your tracking email, please check your spam or promotions folder, or feel free to contact us and we’ll be happy to resend it.We're here to make sure your seafood experience is smooth from dock to doorstep.

Question 3

Where do you ship?

Accepted Answer

We currently ship anywhere within the continental United States (the lower 48 states). Unfortunately, we do not to Hawaii, U.S. territories, or international destinations at this time. All orders are shipped via overnight service to ensure your seafood arrives in good condition and at safe temperatures. If you're located in a rural area or require special delivery instructions, feel free to reach out—we're happy to help coordinate the best shipping solution possible.

Question 4

Can I choose my delivery date?

Accepted Answer

If you have a specific delivery date in mind, please contact us at 907-250-1408 or sales@jollywallys.com before placing your order—we’ll do our best to accommodate, depending on shipping schedules and carrier availability.

Question 5

Do you ship to business addresses or PO Boxes?

Accepted Answer

We do not ship to PO Boxes. Business addresses are allowed, but we recommend only using them if the location is open until at least 8 PM local time and accepts Saturday deliveries.

Question 6

What happens if I do not receive my order or it arrives late?

Accepted Answer

If your order is delayed by one or more days and the seafood arrives spoiled (no longer frozen or cool to the touch), we’ve got you covered. Every shipment includes automatic shipping insurance—we’ll reship your order at no extra cost.To request a replacement, please contact us within 24 hours of delivery and provide the following:A photo of the shipping boxA photo of the FedEx labelPhotos of any spoiled itemsIf your package is marked as delivered but you did not receive it, double-check the address entered at checkout. We cannot be held responsible for lost or misdelivered packages due to incorrect address information.Also, please note that we are not liable for delays caused by extreme weather, transit disruptions, or if no one is available to receive the package at delivery.Still need help? Contact Us at 907-250-1408 and we’ll do our best to make it right.

Question 7

Do you accept returns?

Accepted Answer

Because our products are perishable, we do not accept returns. However, if there’s an issue with your order, please contact us immediately at 907-250-1408—we’ll make it right.

Question 8

How are the orders packed for shipment?

Accepted Answer

All seafood orders are carefully packed to maintain quality during transit. Each shipment is placed in a premium insulated container designed to keep your seafood cold for up to 48 hours.We use frozen gel packs and/or other refrigerants to maintain a safe temperature throughout the journey. The insulated container is then sealed inside a durable corrugated shipping box to protect against handling damage during transit.At times, some items may arrive minimally thawed, in which case it is safe to refreeze if needed so long as the seafood is below refrigerator temperature. Our packing process is designed to meet high standards for food safety, and every box is packed with care right here in Alaska.

Question 9

How much does fish processing cost?

Accepted Answer

At Jolly Wally’s in Soldotna, fish processing is priced by the incoming weight of your catch. Choose the level of service that fits your needs:            Fish Box Pricing:Our airline-approved fish boxes range from $20 to $37, depending on the size and whether we’re packing it for flight. These boxes keep your seafood frozen and travel-ready.Need More Info?Allow 24 hours for processing and freezing.All services include up to 3 days of frozen storage; additional storage is $25/day (per 50 lb).We also offer flight boxing and shipping options—just ask when dropping off.➡️ For full details, visit our Fish Processing Page or call us at 907‑250‑1408.

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